Love Renee and the whole crew at The Crate Escape! Our
pup loves going to socialize occasionally at doggie
daycare. They are very loving to all the pups, and have
been super flexible with boarding changes during the
pandemic.
Jennifer M.
06/17/2020
Google 5
star review
My puppy LOVES the Crate Escape. He runs in every morning ready
to play and I have to cajole him into the car to go home at
night. The staff is very pleasant and love the dogs Well worth
it for me to know that he is having fun while I can't be at
home.
Michelle S.
02/09/2020
Google 5
star review
They take great care of my dog .
Kathleen
W.
01/17/2020
Google 5
star review
Pamela L.
01/10/2020
Renee,
Thank you and everyone on the Crate Escape team for taking such
good care of Mae and Gracie EVERYTIME they come for a staycation.
This past week we are particularly grateful because of Mae’s
special needs related to her eye drops and need to have careful,
protective play time. We went for a f/u visit with the vet
yesterday afternoon, and I’m pleased to share that they believe
the ulcer has healed entirely. That could only have occurred
with your strongly continuing the required eye drop treatments
and ensuring she was safe. It was big change in the week that
she was with you, and we are grateful.
Please pass on our appreciation to all.
Mary, Doug, Mae, and Gracie B.
11/18/2019
Renee,
Thank you so much for the extra special care you provided
for Sam. You and your team the BEST. Your passion &
professionalism and love of dogs are beyond excellent.
Connie W.
08/26/2019
Google My Business Review The Crate Escape - Naperville
Google 5
star review
I worked here for a few summers when I was back from school and
I just want to say that Renee and her staff here are amazing.
This is a great place for dogs to come play and have a safe and
fun experience!
Ali S.
07/29/2019
Renee – Thank you for always being flexible and accommodating my
random schedule over the last three years.
I greatly appreciate knowing that he is well taken care of which
allows me to focus on the task at hand.
I have been through two major orthopedic surgeries, four job
changes, and a bunch of Physical Therapy over the past three
years. Having the support and flexibility from the Crate Escape
has greatly reduced the amount of stress I encountered while
trying to balance everything in my life.
Herky greatly appreciates having “day care” (which he now
recognizes when I say it aloud) when my schedule gets busy.
I hope Herky and his friends enjoy the puppy kisses!
Thank you!
Jason M (By Email)
06/16/2019
I just want to say - that you are amazing Renee!!!
Watching u jump down to the ground to hug the pup who isn’t
suppose to be jumping up just melted my heart!! You are the
absolute BEST!!!!!
Message from L.M.
04/22/2019
Google My Business Review The Crate Escape
Google 5
star review
My dog Meatball can't wait for his Fridays with friends and
staff!
Bill Y.
04/15/2019
Google My Business Review The Crate Escape
Google 5
star review
Great place great people!
Matt O.
03/03/2019
Google My Business Review The Crate Escape II, LLC
Google 5
star review
My German Shepherd puppy loved this place. We went for the
half day assessment. He did awesome with the staff and other
dogs. Burned off a lot of energy, which helped to keep him more
calm for a couple of days afterwards. It also helps him learn
good doggy social skills. We will definitely be back a few days
a week.
Phil W.
01/17/2019
Google My Business Review The Crate Escape, Inc. Naperville
Google 5
star review
Fantastic dog day care / boarding facility. Every single staff
member here and the adjoining Pet supply store are magnificent.
We have taken our pup there twice a week for all day daycare for
5 years. He has become even more balanced and social with the
exemplary care he gets. Love this place!!!
Randy R.
10/19/2018
Google My Business Review The Crate Escape, Inc. Naperville
Google 5
star review
Great
people, very nice!
Derek J.
09/27/2018
Google My Business Review The Crate Escape, Inc. Naperville
Google 5
star review
My girl gets so excited when she realizes where we are. We get
to see cute videos & pictures of her on the instagram account,
which is so fun. We had a horrible experience with another local
daycare. This place couldn’t be more different. The staff is
always nice & very accommodating. I definitely would recommend
it.
Hope R.
07/15/2018
Google 5
star review
KB
07/12/2018
Google 5
star review
Best Doggie
Day Care - Period! Between the owner literally texting us pics
and videos of our pup Leonidas having the best time ever with
all his friends and how sad he is to leave I'm convinced he has
more fun there than at home! Easy drop off, quick pick up and a
staff that really cares about the animals! Thank you for taking
such great care of our buddy!!
Michael
H.
05/31/2018
Google 5
star review
We boarded our 3 yr old Golden Doodle, Murphy, this week while
in Plainfield visiting family and couldn't be happier with our
Crate Escape experience ❣️❣️ Especially Brittney, who kept us
updated, knowing it was our first experience at their kennel.
The facility was well managed, extremely clean and we couldn't
have been more pleased with the experience. We will certainly be
back.
Nancy J.
03/24/2018
Google 5
star review
The
staff is incredible! My boxer loves coming twice a week.
Amanda
N.
02/11/2018
Google 5
star review
We
have been bringing Hugo to the Plainfield location for
several years now. Scott and all the caregivers are
incredible! They take excellent care of the dogs, let
them play, sleep, and play games. Their boarding is
excellent as well!
D.H.
01/06/2018
Google 5
star review
K.L
01/05/2018
Google 5
star review
they are
the best (From Google My Business)
K.M.
11/07/2017 Google 5 star review
I trust the people who care for my best friend. Outstanding for
daycare and boarding. Excellent staff.
E.C.D.M
Google 5
star review (without comment)
A.B.
10/29/2017
Google 5 star review
"Staff is caring and knowledgeable. Prices are fair."
Joe G.
10/04/2017
Dear Renee
& Staff,
Thank you so much for everything you have done for Archie and
our family during our unexpectedly long transition time to our
new home! Archie needed the love, support, and stability during
this time and you all provided that and MORE! If you wouldn’t
have made such a kind and generous offer, we’re not sure if
Archie would still be with us today. We are so incredibly
grateful to you all. You are Archie’s second family and we are
completely at ease knowing that, when he is staying with you.
Thank you again for everything!
Love,
Carlye, Jon, Sophia, and Olivia
-attached photo of the whole family sitting on our new front
porch
08/25/17
Everyone that I've met here is awesome. Marco loves it, he
comes home happy and tired every day. Reasonable prices for full
day care, considering a walker is going to charge you $17 for 30
minutes. Great job Scott and team!
M.M. Posted
on Google My Business
Review: 4 Stars
08/15/2017
Dear Renee & Staff,
Thank you so much for taking such great care of Gracie while
Jake and I were away. Every time she comes home from the Crate
Escape she's always so pooped from having so much fun! It's so
nice to not have to worry about Gracie when we're out of town
knowing that she is with such loving and wonderful people! You
all are so great at what you do at the Crate Escape!! Thanks
again for everything!
Ashley,
Jake & Gracie
03/24/2017
Great place! So friendly!
J.C.
From Google-My-Business Review 5: Stars
01/24/2017
We have been bringing our Jonah to Plainfield Crate Escape for a
couple years. Scott and the caregivers are incredible.
Sensitive, loving, caring, and in touch with each individual
dog's personality.
Please thank everyone for the professional, loving care of
Jonah. I hear time after time of pickups from Daycares with
drama stories. One would never know Jonah had been to a daycare
for 4 overnights. Your system and caregivers are a textbook
example of the way it should be. Thank you.
Betty S.
12/21/2016
From Google-My-Business Review 5 Stars
Great
place. Staff is awesome and experienced.
M.T.
11/22/2016
From Google-My-Business Review 5 Stars
My pup loves it here and I love that they seem to pay
attention and give you updates on how your dog is developing.
They separate dogs into playgroups based on size and temperament
so I know my pup isn't getting too overwhelmed. The people here
are super nice too. My only wish would be that they stayed open
a little later. Great pricing for those that use the service 2x
or more per week and definitely competitive rates for a single
day.
M.R.
11/02/2016
Renee,
Thank you so much for all you and your staff have done during
this time of transition in our family. It was nice for all of us
to have the support and stability in that area of our lives. If
you wouldn't have made such a generous offer, I'm not sure if
Carter would still be a part of our family.
We are so grateful. I know that you have said TCE is a second
home for Carter. But I honestly think he believes it is his
first home and we get to love him the times he isn't there. I
see him as his true self when he is there. Thank you for
creating such a great place for him.
See you Friday.
L.
08/17/2016
The Crate Escape seems like a dog park only every dog has to go
through a test before they are accepted. This means, as far as I
can tell, your dog won't have to put up with someone's badly
behaved dog that some clueless owner thinks is "cute" when it's
biting your dog or being territorial. My dog was kept separate
upon first meeting the other dogs and behavior was observed. We
were given updates mid-day on how it was going. We did a second
day where our dog pulled through the gate without as much as
backward glance in his hurry to play with the other dogs. I was
told he played non-stop and came home quiet and tired. We also
boarded for 3 days while we were on vacation. That seemed to go
well, though our dog didn't eat much but I was told that is
normal. He got to play with other dogs all day and stay in a
kennel, not a crate (hence the company name, get it?). The only
minor downside comment I have is there seems to be no way to
notify the staff you came in if they don't hear the door chime,
which is often the case because the dogs can be very loud.
Otherwise I am glad we have a place we can have the dog stay and
play for days we're gone, or busy, or like this summer, when
it's way too hot out to do anything.
A.K. (From Google + 5 Stars)
04/07/2016
Employees genuinely love the dogs!👍🏽👍🏽
T.S. (From Google + 5 Stars)
02/19/2016
Renee!
I also have been meaning to tell you...
I was out with Lou the other day. We met another dog, who was
nice enough at first and then started to become a bit of a
bully.
As I was talking with the owner (before we were on our way
because his dog was a jerk 😜) turns out he used to go to TCE
but was "asked not to come back". I just wanted to thank you for
being so selective of your clients. I know that must be super
hard sometimes, but I'm really glad, for the sake of the dogs
that are there, that you pay attention to the personalities of
the dogs you allow to play.
And Lou thanks you too!
Have a great weekend, and thanks again for everything!
A.G.
01/15/2017 Google Review 5 Stars
I have been so grateful for the service I received from the
Crate Escape owner, Renee. She helped me handle a family
emergency by taking my dogs at the last minute (thank goodness
they had room). She eases my concerns with photos and pictures
of my puppies. No one likes to have board their dogs but Crate
Escape has made it a very positive experience. And when I pick
up the dogs they don't seem the least bit stressed. I'm so happy
to have found them!
T.E.
12/31/2015
These
people really know how to run a dog daycare! They are amazing!!
You feel like they developed a bond with your dog because dogs
just love going here to spend a day to play. Trust me you won't
be disappointed!!
Matt G. (From Google +)
04/06/2015
Our babies stayed at the Crate Escape for the first time for an
entire week. I was very nervous about it. Renee was wonderful as
was her staff. She sent pictures and videos throughout the week.
There is no faking a wagging tail:) We have boarded our dogs at
other places but this is the first time they came home without
any anxiety issues. The fact that they are not in cages but
hanging with their friends makes a huge difference.
Renee...Thank you!!
MAE (From Google +)
08/24/2013
The crate escape is a wonderful facility which provides your
dogs perfect day out or even a very comfrotable stay if you have
to leave town and your pets at home. all of the employees there
are very passionate and take pride in carrying for the dogs. All
of the dogs get alot of love and attention and its a very
positive experience over all. They are all very passionate about
their work.
Matt W (From Google +)
06/23/2013
Bentley LOVES Doggie Day Care at The Crate Escape! All I have to
say is "Do you want to go to Doggie Day Care and Bentley starts
dancing. He is a 3 year old large mix with a lot of energy. The
owner and staff are FABULOUS. He has been going to The Crate
Escape for more than a year.
Gayle L.
(From Google +)
01/31/2013
Ditto to what Tony said. He loves it at Crate Escape and bolts
to the door to get into place when I open the car door. Our nick
name for our dog is "crack puppy" but after a day here, he is
dead asleep before we leave the parking lot.
John L.
(From Google +)
08/04/2015
The highest compliment I can give The Crate Escape is to
say when my dog returns home to me he is happy, clean,
healthy, calm, and tired! He clearly plays with his friends
all day long, and is better socialized for it. I am so happy
with your services, and am telling all my friends about your
place. To go away on vacation, and KNOW your fur baby is
well taken care of is priceless. THANK YOU.
06/11/2015
You never know how good you have something until it is
(or you are) gone…
Our family just moved from Naperville to Washington DC 2
weeks ago. I had been sending my Shiba Inu, Haiku, to The
Crate Escape since he was a puppy almost 4 years ago. I am
so thankful that I found TCE when Haiku was just a puppy.
Renee and her wonderful staff always treated Haiku with such
love and respect. When I think back on how I had to leave
him for weeks when I traveled, I couldn’t have been more
blessed to leave him in an environment where he was so well
cared. I remember many times when I woke Ku in the morning
to take him to TCE. I would ask him, “Do you want to go play
with doggies?”, and his ears would immediately perk up, he
would jump out of his bed and run to the door. He so misses
his TCE friends already!!!
Thank you Renee, Max, Lori, Stephanie and all the amazing
people at TCE!!! There’s no place like home and for Haiku,
his second one was TCE. We miss you all so much!!
Vicki P. and Haiku
04/01/15
Renee,
Just wanted to take a minute to tell you how much we
appreciate you and the phenomenal business you run. Millie
came home and she has been so calm and has been behaving
like her life hasn't skipped a beat. You and your staff are
truly incredible at what you do and Millie (and especially
me) are so grateful for you. We love you more than you will
ever know!
KL
Sent from my iPhone
01/06/2015
Renee,
Thanks for the New Year’s wishes and same to you and your
family.
Pam and I had a great time in Texas with family and can see
that our little Elwood definitely enjoyed himself with his
Crate Escape friends. It’s good to see that he is able to
play with the bigger dogs and it looks like he might have
found a cute little girlfriend. Ha. As always, he seemed so
relaxed and happy upon his return home.
Thanks for the pics and the excellent service that you and
your team provide.
See you soon,
Del, Pam and Elwood
11/10/2014
Wanted to thank all the caregivers at your Plainfield
location for taking such good care of our Gracie. She had a
great time obviously for a couple of days when we boarded
her. She’s been going a couple of times during the week for
the daily doggy daycare, but this was the first time she
spent a couple of nights. We were interested to see how she
would respond to returning for her daily visits and she,
like always, couldn’t wait to get in there to play with her
friends. It was a very good sign. Scott and his staff are
excellent at what they do. Thanks again!!!!
TH
08/26/2014
We have a fully exhausted, and very satisfied pup after a
full day of play…thank you Crate Escape Family!
GS
08/19/2014
We are so fortunate to have this nice facility nearby.
Gracie has loved being there, and it’s been great for her
socialization skills. Whenever I come in the door, I never
hear a bunch of craziness going on, which means everyone
involved must be calm and relaxed. This atmosphere is very
healthy and good for all our 4 legged friends.
T
05/28/2014
Renee,
Jake was beyond happy today. He didn't wipe the smile off his
face
until around 7:30pm. He might not play a lot (or not even play
at all- LOL) but
he sure loves the company of the dogs and his favorite people
for the day.
It's like going home for him :).
He was also very cute on the ride home because he kept his head
up
listening intently to the radio as though he knew everything
being said.
See you soon.
R.S.
Naperville
05/09/2014
Good morning Renee,
I just wanted to thank you again for your sponsorship I truly
appreciate your support of A.D.O.P.T. I also wanted to thank you
for all that you do to help with the socialization of our
shelter dogs. The opportunity you provide these dogs by allowing
them to participate in day care and socialize with other dogs
and people is so important. It provides them with a nice break
from the shelter and also gives us much needed information based
on your feedback to place them in the best possible homes. I am
grateful and I know the dogs are too for your kindness and
generosity.
Chris Stirn
Executive Director - A.D.O.P.T. Pet Shelter
Naperville
04/29/2014
Renee and her skilled team are TERRIFIC!!!!!!!!!!
The location in Naperville is almost as fantastic as their
services and expertise.
I have a barking/jumpy teenager rescue dog, who needs a little
extra attention. They lovingly work with her and tell me any
news or progress with our Summer.
The positive experiences are huge:
- tons of off-leash socialization
- Summer gets to learn from OTHER DOGS (very important)
- the skills and deep background of the team help me learn more
about our dog and how well she is doing
FORGET about these silly negative comments.
- ALL day care facilities have crates that dogs use in addition
to the open play space
- ALL facilities raise their voice on occasion to get the
attention of the dogs
- I appreciate Renee's upbeat energy and straight forward
approach and she has never, ever been rude (or even something
close) to me
THANK YOU CRATE ESCAPE for all you do for our Summer!
Laurie G.
Naperville (From
Yelp)
04/04/2014
Hi Renee!
Today's Austin's birthday (8 doggie years) so I brought him to
his favorite place on earth. Nothing makes him happier than
playing with his friends. Thanks.
E.
Naperville
03/26/2014
Renee - I just wanted to say thank you for taking the time to
post pictures
of the dogs while they are there. It is so fun, and actually
very
comforting, to see Carter and the other dogs enjoying
themselves. I know you
have a lot of other work you do, so I wanted you to know that I
appreciate
the extra effort it takes to coordinate that.
Have a great week,
LJ
03/06/2014
I also wanted you to know how happy we have been with our
experience at
Crate Escape. Everything is handled very professionally, yet
very
personably. Carter is happy to come see you, and very content
when he comes
home. After his day there, he is the puppy we hoped we would
have. Thanks
for letting him be his naturally playful self in a safe
environment.
LJ
Naperville
03/04/2014
As I mentioned to you, your staff in Plainfield is terrific!
They are kind, loving towards the dogs, and polite and
attentive to the dog owners. Bella fits in nicely from what
they tell me and that makes me comfortable leaving her for the
day.
I work full time and the three days she is with your staff are
so good for her from an exercise and socialization standpoint.
She has been happy each day when I pick her up and the staff
always give me an update about her day.
Thanks so much for the great customer service you and your team
provide and the loving care they show the animals.
Regards,
VP
Plainfield
02/07/2014
Renee,
Thank you for the picture of Ella and the frame! What a great
surprise! We loved it!
We really admire you and your business! We have had such a
great experience each and every time! The Crate Escape is so
well run and all of your staff members make us feel
welcome every visit.
Thanks so much!
J
Naperville
02/06/2014
You guys are awesome!
GL
Naperville
01/23/2014
Thank you from the bottom of our hearts for the love and
compassion that you show to Tucker each and every time we drop
him off at CE Plainfield. Your staff is simply amazing. Their
love for Tucker, and friendliness to both me and my wife, is
beyond compare. It truly helps us start our day, and Tucker's,
off on the right foot. Please continue the excellent work that
you do! You are a God send. Thanks so much! Mr. & Mrs. L
Plainfield
01/18/2014
My dog,
Marlee, LOVES Crate Escape and I thank you so much for treating
her so wonderfully while my husband and I are at work. You are
all angels
AM
Plainfield
01/13/2014
Hello Renee,
I really, really want to thank you and the Crate Escape staff
for helping me
out last week while I continue to try and heal my right foot.
TCE goes well
beyond just caring for my fur baby, you care about the parents
too. :D
Again, thank you from the bottom of my heart for the "extra"
support with
Mulligan last week.
NK
Naperville
12/20/2013
Dear Renee,
Thanks to you and your wonderful staff for taking such good care
of my little Haiku all year. You know he considers it his "home
away from home." Have a wonderful holiday.
V
Naperville
12/19/2013
There is no way that we can express our gratitude for the
care and love that you show Libby every time that she is with
you.
Now that our children are grown, Libby is our "baby" and we
can't think of anyone else that we would trust with her care.
The Crate Escape is truly a gem. Thank you to everyone for
making a part of your family.
Merry Christmas!
D, J &
Libby
Naperville
12/03/2013
Renee and Staff,
We wanted
to thank you for all of your care of Nya these past several
months. We're especially appreciative of how accommodating
you've been when we had to make last minute changes. You truly
treat our dog like one of the family.
Sincerely,
K & M
Naperville
12/01/2013
Renee, et al,
Thank you for the stunning picture of Junior. You caught his
essence of sweetness, curiosity and love. I will
treasure it
forever.
Thanks also for helping Junior to be "social." The worked that
The Crate Escape staff did and is doing with him has helped to
shape him into the exceptional companion & AAT dog he is. I will
remain forever grateful. Special kudos to Scott, Erin, Nick and
many others whose names I cannot remember. You are amazing.
Best regards,
C.
Naperville
11/19/2013
Renee
Thank you for the picture frame and wonderful picture of my
pack. Not sure how you got Shakes to stand still long enough for
the picture. It has been a good relationship having my dogs at
Crate Escape.
You have been supportive and kind – and got me through my loss
of Tinkerbell. I look forward to being a client for many years
to come.
Congratulations on 10 years.
B.C.
Naperville
08/29/2013
My wife and I, and Tucker, LOVE, LOVE, LOVE Crate Escape!
Thank you so much for taking great care of him while we are at
work. He gets so excited to come to daycare!
J.L.
Plainfield
05/25/2013
Am sending you this email to let you know how much our family
appreciated the great care you took of Sampson recently during
his recent stay. Renee and all personnel were very patient and
professional in dealing with our older diabetic dog who had
never been boarded before. Everyone kept us updated on how our
guy was doing and didn't mind that we called numerous times to
check on him.
We could surely tell that Sampson was treated as if he were one
of your own!
Thank you again!
Connie G.
04/02/2013
Everyone at
the Crate Escape, Plainfield
ALOHA!
We can't thank you enough for giving our Remy such awesome care
over this long Spring Break. The only reason we could really
relax is because we knew you all would look after him like he
was your own furry child.
☺
I'm sure this week (12 days!) was a challenge at times but I can
see Remy had a blast with you. Enjoy some treats from the
Hawaiian Islands - - MAHALO!! Thank you so very much for
everything.
The S. Family
02/28/2013
Hi Renee,
I have to tell you how ecstatic I am with Cam's play time
yesterday! He had absolutely no issues yesterday and he seems
great today. Your staff obviously knows what they're doing as
far as monitoring over-exertion and administering rest time.
Usually, when he plays too hard at the dog park, he's stiff and
whiny, but hasn't displayed any of that. In fact, he seemed
pretty invigorated yesterday- go figure- and a bit thinner!
Great! I'm glad the schedule works for you. I'm kind of an
organization junkie, so I'm happy you appreciate it. :)
Thanks again and we'll see you Monday!
Julie
02/01/2013
Hi Renee,
I've been meaning to email you all week but time has just flown
by! I wanted to thank you and your staff for taking great care
of Elliott during his stay last week, especially with handling
the medications for his hot spot. He came home his usual happy,
well adjusted self so I know he had a good time while he was
there! Today we had a recheck visit at the vet and the hot spot
is healing up nicely. I am really hoping that this is the last
time we experience that sort of thing but I really appreciate
that you are able to manage these situations allowing us to keep
our travel plans in tact.
We will see you when we drop Elliott off again on the 20th!
02/04/2013
... I love that you all have an understanding! He does that
at home too so I guess all that crate training has helped him to
deal with stressful situations successfully (who knew?!). But
most important is that all of you take the time to deal with his
quirks as I'm sure you do the same for all of your dogs there,
and that is the real gem of your service. See you later!
Jennifer
01/19/2013
Hi Renee,
Lori asked that I send an update on Abe after the move, so here
it is! , , ,
Thank you again for everything you all did for Abe. I give you
guys the credit for him accepting the move to Illinois. You
helped put my mind at ease and gave him lots of love that did
not go unnoticed!
We will
definitely be bringing him there for any boarding we may have to
do in the future.
Thank you!
Kathleen, Kerry & Abe
09/07/2012
Hi Renee, . . . I am so pleased with Crate Escape and I
think you run the business really well. We are lucky to have
you!
Thanks for all you do,
Laura C.
08/27/2012 (Sent to The Crate Escape II)
What an amazing place!! my newly rescued pup Libby is having a
great time and comes home content and exhausted!! It feels good
to know that such wonderful people are giving my puppy such
blissful days! Glad we found you!!
Sandy & Libby
08/07/2012 (Sent to The Crate Escape II)
Scott & Renee....
Remy once again had the best play-day! He obviously loved the
new Plainfield facility because he's been asleep since we got
home. A very satisfied pooch! We'll be back next week for more
fun. Thank you for taking such good care of our pup!
Gail S.
08/06/2012 (Sent to The Crate Escape II)
I am so happy to discover The Crate Escape II. We were
personally welcomed by Scott and Renee. The facility is clean
and very spacious. The staff was friendly and attentive to
Bogart. Bogart had a blast with his day at camp. He was so tired
when I picked him up. I am happy to see his picture on your
website. I am so glad I took Bogart to be part of the opening
day.
Bogart's Mom
07/31/2012
Renee, it was so wonderful to see you and Scott today. After we
left, we had to drop something off at my daughter's and there
was no jumping at greeting....as is always the case...she was so
laid back as though there was no greeting involved at all. Nice
to be tired. :)
It got me thinking that maybe I should try bringing her to you
again tomorrow if I could. She has her CGC test tomorrow night
which I was really not anticipating her being 100% ready for
because of her exuberance in the "meet and greet" and handling
sections of the test BUT if she is tired, it might help her to
be more relaxed for those. ??? Worth a try.
Could Grace come again tomorrow 9-12?
It's such a great feeling to have you and Scott back in our
lives.
Sarah G.
03/07/2012
After a not-so-pleasant experience at a daycare in the city, we
were anxious about the quality of care elsewhere, so a lot of
research went into our choice to bring our Lab here. We've had
consistently positive experiences at the Crate Escape, and I
always feel comfortable and relaxed knowing my dog is in good
hands.
The customer service and attention that goes into caring for the
dogs is truly unparalleled. Not only is there a thorough
half-day temperament evaluation process, but more importantly,
they have no reservations turning away dogs with behavioral
issues, which helps avoid the 'we'll take any dog' policy that
far too many daycares seem to resort to.
The owner, Renee, is very involved in the business, which I find
incredibly comforting, and the other staff members I've been in
contact with are friendly, informed and knowledgeable.
I also loved the fact that they quickly discovered our dog's
love for playing fetch - we hadn't told them of this previously,
so it was reassuring to know they spend individualized time
interacting with the dogs to learn their special quirks and
favorite activities. Our dog is out cold the entire ride home,
which confirms she's had a fun-filled day each time she comes to
play.
We're new regulars at The Crate Escape and will certainly be
using them for boarding in the future, which also comes highly
recommended. So impressed!
Ryan B.
01/30/2012
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Hi Crate Escape Family!
I just wanted to thank you for wearing Honey out, and putting a
smile on her face, even when she's sleeping! I had to send this
picture to you all because I'm sure you can't believe she ever
takes time to rest:) With the exception of eating and bathroom
breaks, this was how she came home and stayed for the rest of
the evening, so thank you again!
Amy and Jake
01/24/2012
Hi Renee,
We had a great trip home. She's so good in the car. I'm sure
that Maxine is missing you and Jenkins also . . . thank
you again for taking such good care of my girl . . . I know
she's in the best hands being taken care of and receiving lots
of love when she's with you! Will keep in touch!!
Love,
Brenda & Maxie
01/05/2012
Hello! I just wanted to say thank you for taking such good care
of Luke today! He was totally exhausted when he got home! He ate
and took a big nap;) He loved his day there! It's great to know
there's a place he can go that appreciates an energetic, loving
dog!
Thank you!
Erin M.
Sent
from my iPhone
01/02/2012
Thank you
so much for the excellent care that you and your staff have
given to Rufus this past week.
It makes me so happy to know that he is in such good hands. I
really don't know what I would do without you.
Thank you so much and I will see you tomorrow.
Nicole S.
Sent
from my iPhone=
12/24/2011 by email
Renee, Laurie, Denise, Scott and the rest of the staff-
Merry Christmas!
You have made our lives so much better in the two weeks that
Adin has been going to The Crate Escape.
He's getting all the puppy play he needs and as they say a tired
puppy is a happy puppy :))).
I knew this would be the case because Jake loved going everyday
to The Crate Escape until he was 2 years and this was evident
when he saw each and everyone of you for the first time in 2
years. He literally was talking and crying from joy and ran
right to the door he entered every day - that is a better
advertisement than any words I can say or write.
On Friday, it took less activity to keep him happy. He went to
Downtown Naperville for the first time. took a walk on the River
Walk and visited Eddie Bauer, Naperville Running and My Left
Foot. Needless to say he charmed many people.
See you on Tuesday.
Rhonda
08/27/2011
Dear Renee and Crate Escape Family,
My husband and I would just like to thank you so very very much
for taking such good care of our Honey. She absolutely loves
coming there, and we love knowing she's happy and well-cared for
with you guys. We love the pictures you post as well. It is so
great to see her in action! We are so thrilled that you are
willing to take all dogs based on their personalities and not
their breeds because she loves playing with all dogs and is
always so happy to go play with you all. Thank you for the peace
of mind and the great work!
Sincerely,
Amy and Jake
07/21/2011
Renee,
[Your message is] such a relief and I am definitely so proud of
him!!! Yes, please feel free to text pics... would love to see
how he's doing : )
You are very wonderful to be so upbeat, positive and caring...
it makes a world of difference.
Jennifer
07/18/2011
Hi Renee,
The pics are so precious---we love them!!! Barkley looks
like he had a blast.
Thanks again for taking great care of him; we'll definitely come
back as I'm sure Barkley would love to see his friends again.
Chat soon....Mel and Greg
07/06/2011
Hi Renee,
Thanks for the meal information - very helpful! I can't tell you
how relieved I am to have found a place that feels more like a
second home for Elliott when we travel. We really think this is
the best thing for him and believe that he will grow to love
your facility. He must have worked hard today observing and
learning the ropes because he was asleep before we even left the
parking lot : ) I have him crated now for an afternoon nap to
recover.
I have visited 5 other boarding facilities and spoken by phone
to at least 4 additional places and I can tell you that no other
facility made me feel as comfortable as you. Perhaps when you
don't have kids your dog gets a bit more spoiled but this whole
process of socializing, training and being able to board Elliott
without fear has been rather important to me (can you tell I am
a little OCD?). Anyway, thank you for a great daycare day today!
We all appreciate it and look forward to our visit next week.
Jennifer
Talk about a home away from home!
06/30/2011
Renee-
What else can I say . . . you are just awesome! Thank you for
loving Hunter.
Laura
06/30/2011
Thanks Dear Renee,
I want to thank you so much for all the TLC and special
attention given to Katie and her meds and eye drops when she was
there last week. You don’t know what great peace of mind it gave
me to know she was in your loving care. Thank you and all your
staff so much!
Love,
Margaret
06/27/2011
To Everyone
at The Crate Escape,
I just want to thank everyone who took care of and played with
Ruby over the years. As a puppy she was shy and insecure but
thanks to the people who spent time with her she became a
confident girl who was able to enjoy the company of other dogs.
I will be forever grateful.
Sue Busch
(See Ruby at Friends Who've
Run Ahead)
May 10, 2011
The
Crate Escape is amazing! Having recently moved to the suburbs,
yet still working in the city, finding a quality establishment
to watch and care for our puppy while we were gone (11+ hrs a
day) was very important to my husband and I.
Ever since we started taking our puppy there, each morning we
find our puppy waiting by the door, eager to be taken to the
Crate Escape where she is greeted by friendly and caring staff
in addition to her many dog friends that can't wait to play
with. I don't have to be there all day to know how much fun our
puppy is having...the staff are happy to tell you about her day,
you can see pictures of the dogs playing on the website and best
of all our puppy is exhausted at days end from all the activity!
As I think about the staff, there have been several instances
where they have gone above and beyond to ensure the health and
safety of our active puppy. They keep a watchful eye on all the
dogs. In my case, they shared with me the puppy teeth that fell
out, notified me when her stool is very loose (possibly
indicating a sickness), and took our puppy to the vet on our
behalf when we couldn't leave work and get back to the suburbs
in time. Just today, I dropped our puppy off letting them know
she has been scratching a lot the night before and they called
me at work to let me know that she was having an allergic
reaction to something (they observed swelling and redness on her
belly) and that they were going to take her to the vet since
they knew I had a busy work day and that my husband was out of
town, therefore, unable to make the trip back to the suburbs in
time to give our dog the medical treatment she required.
All of this, and much, much more makes me a happy and loyal
customer. I couldn't ask for a better place to send my dog. Each
day I know she is in good, loving hands. Thank you Crate Escape
for all that you do!
Barb O. Naperville, IL (copied from Yelp review)
April 26, 2011
Hi
Renee,
It was great to meet you today. Thanks for taking the time to
talk to me without me having an appointment. I was impressed
with what I saw of your facility and some of the things you said
about getting my puppy started in daycare right away.
Looking forward to seeing you again with my little man,
Connie R.
April 19,
2011
I have been coming to Crate Escape since it was opened - over 5 years. The
owners have been trained in emergency first-aid for dogs. They
are great dog lovers. As operators their responsibility is to
the safety of all dogs that come to the center. If they feel a
dog is tired or becoming aggressive or overly excited and needs
to be isolated from the population - they will put the dog in a
separate pen - not a cage. This protects all dogs. If you are
looking for a place that you know your dog will be well cared
for and protected - I cannot recommend Crate Escape enough.
Elizabeth C. Aurora, IL
(copied from Yelp review)
October, 2010 to April, 2011
To the Best of the Best, Thank you for making my days so
FUN!
-Eli, xoxoxo
Thanks for everything you do for us!
-Tito, Cheryl and Rich
Thanks for everything you do for Wrigley. She loves it here!
-Glenn, Kathy and Wrigley
To the Staff of The Crate Escape, thank you to all of you for
the wonderful care you provide for the “kids.” To all my friends
and play mates, I Wuf You!
-Marcel
Thanks for taking such good care of Airlie for us. It’s
comforting to know he’s loved as much there as at home.
-Christopher, Christine, Jacquelyn, Chloe, and Airlie too!
Thanks for taking such good care of my Blue when he’s with you
guys!
-Dawn
Thanks for taking care of our little boy (and we really think he
likes you better than us)!
-Betsy and Pete
Thank you for making Reggie bright and gay week after week!
-Sincerely, Reggie and Family
I just wanted to say thank you for taking such good care of me
this year.
-Love, Cubbie
September, 2010
I am so grateful that The Crate Escape takes such excellent care
of Reggie. Not sure what we would do without you.
Please extend to your wonderful staff our thanks.
Sincerely,
-Anne 9-16-2010
January,
2010
Before Joie was five-months old, I knew I would have to find
something for him to do during the winter months. This time the
internet facilitated the biggest and best rescue operation of
all, when I found www.thecrateescape.com. Blessed with three
"rescues" and now, with three Schnoodles, I think it was part of
a plan. My pups have the best care available anywhere. They
truly are lucky pups, and I am a most fortunate and grateful dog
owner.
Thank you for maintaining such high standards of care for all of
the dogs you serve. I can go to work and never have to worry
about their wellbeing. Our home life has a healthy balance
because they have The Crate Escape, with its many opportunities
for healthy play and socialization.
Sincerely,
Bev, Joie, Jamie, and Grace
December
2009
Thank you for all your hard work this year and for always
having an open spot for me!
Love, Pearl (and Janet and Vijay)
Thank you so much for taking Reggie in at the last minute last
week. I know he thinks it is an adventure, but I’m just glad he
is safe, warm and in good hands. You are his second family!
Sincerely, Anne
Thanks for having such a wonderful place to bring Jake.
Love, Candus, Nick, Sam and Jake
Thanks for caring for me when my mom and dad need you.
Love, Atticus
Thank you for taking such great care of Eli. You guys are the
Best!
Sincerely, Terri and Ralph
Thank you for your wonderful care! We really appreciate
everything you have done for us!
Love, Kallie, Zoe, Debbie and Doug
Trek wants to say thanks for the cute female dogs (he doesn’t
like to use the “B” word.)
Pete and Betsy
Greetings! I hope this letter finds you well. Honey had surgery
in July and is doing well…I thank you for bringing up Honey so
well. She is so sweet and misses her daycare friends!
Susan
Just to say we thank you all for your TLC and all the fun times
this past year. You’re all the greatest!!!
Margaret, Walter, Katie and Yvette!
Thanks for being such special people in Payton’s life!
Love, Jim, Jan, Payton and Family
Thank you so much for taking such good care of Owen, especially
during my move-out. Although I have taken him to other places
since we left the area, none have come close to matching the
loving care you gave Owen and the rest of the dogs there. We
really miss you!
Amanda
May, 2009
Dear
Renee and Leigh:
Just
wanted to send you both a note and a big THANK YOU for
taking Buddy last week on short notice (basically no
notice). I appreciate you taking care of Buddy even though
you didn’t know how long you would be doing it. The fact
that I didn’t have to worry about Buddy and who would feed
him, play with him and take care of him was one less stress
I had to endure. Buddy is very lucky to have such great
people like you two and the staff at The Crate Escape to
take care of him. Buddy isn’t the only one who has made
friends at The Crate Escape. Thank you again for everything.
Connie (and Buddy)
November, 2008
Dear Renee, Leigh, and all our Friends at The Crate Escape,
We are so blessed and thankful to have you in our lives! Thank
you so much for your referrals and your faithfulness, loyalty
and support of our little business! Wishing you all a warm and
wonderful Thanksgiving,
Carolyn and Happy Paws
November 17, 2008
Renee, Leigh,
First of all HAPPY 5TH ANNIVERSARY. I also wanted to email you the
letter I left with Jake's gift this morning thanking you and your staff
for a wonderful 1st year at the Crate Escape. This way it can be shared
with a larger audience:)).
November, 2008
Congratulations
to you as you celebrate the fifth anniversary of The (Great) Crate
Escape! We are so fortunate to have you in the community as
providers of a healthy, playful environment for our canine family
members. Thank you for the fine care and attention you give to my
puppies. They certainly love to go to “school” with you.
Bev, Joie, and Jamieson
September,
2008
I can't believe I've been going to the Crate Escape for a year. They say
time flies when you're having fun and I'm sure having loads of fun here
playing every day of the week. I have made many friends and some of us
even take agility lessons on weekends.
And I'm not just a playboy (ha, ha). I became AKC CGC Certified 4 days
after I turned 1 year old in July, 2008 and I'm working with my personal
trainer to get my mom prepared to get our TDI (Therapy Dog
International) Certification sometime this winter.
A special anniversary deserves a special gift so I am presenting you
with my very first painting that I have titled - "Love at the Crate
Escape". Enjoy.
Rhonda
July 8, 2008
Today I am 1 year old and I want to thank you for helping
me become the person, uhm, Golden I am. Both of you (and Scott) and
your staff have provided me with love and nurturing beyond
compare. Where else could I have learned to play so well and be so
socially correct. Everywhere I go (including downtown Naperville
stores) people are impressed with my skills and calmness - heck they
compare me to their Goldens (and other breeds) who are much older.
While watching CNN one day I realized that Trouble (Leona Helmsley's
dog) would give up some of her millions of dollars (I'm not sure what
that is but it is a lot of something) just to be here with all of us
every day. I know I would give up some of my millions of something if I
had it.
Thank you for making the Crate Escape my home away from home.
Jake (as told to Mommy Rhonda)
PS For my birthday I have asked my Mommy to buy everyone breakfast and
lunch.
Christmas 2007
Thank you for taking such good care of Libby for the past year. We feel
so fortunate to have found The Crate Escape. Libby loves it here and so
do we! We don't worry about her when she is here, whether it is for the
day or the week, because we know that The Crate Escape is a safe, loving
environment.
We consider the two of you to be the real blessing. Your smiles brighten
our day and your genuine love of dogs warms our hearts. Your staff is
wonderful, too! Libby is always greeted with enthusiasm and treated with
respect. It's good to know that our "baby" is being taken care of by
such an amazing group of people.
The Crate Escape is your business, but it is clear that dogs are your
passion. Thank you for sharing that passion with us. We look forward to
many more years of doggie fun at The Crate Escape.
Merry Christmas and Happy New Year! Debbie B. & Joe P.
October 16, 2007
We cannot tell you how much we love you and the staff at The
Crate Escape. Your love of dogs, and animals, is amazing and we
absolutely trust you without hesitation with the care of our two
most cherished possessions. Leigh and Renee, you are two of the
most generous, kindhearted and caring people we know.
We could not have made it through last year without your
kindness and good wishes. Igloo and Tundra absolutely love going
to doggie daycare and know when it's Wednesday. They are up at
the crack of dawn, waking us up and standing by the door to the
garage ready to go. By the time I pick them up they are
exhausted from their day of play.
I tell everyone I know about your facility and can't recommend
you enough. We can't tell you enough how much we appreciate
everything you do and thank you for having the premier dog care
facility in the western suburbs.
No one comes close to your commitment to your clients and their
pets, your absolute professionalism, sense of humor, and love of
what you do. Thank you!!!
Alice and Marc
Reviews from Angie's
List
Denise G.
02/12/2014
Member Comments:
I have used the Crate Escape for daycare for my golden retriever
since she was 6 months old. She is now three years old and goes
once or twice a week. My dog absolutely adores the owner,
Renee, and all her other caretakers. She can't wait to get
inside the Crate Escape and start her day of play. I trust
them completely to keep her safe. What I really like about the
Crate Escape versus other daycares is that they get to know your
dog and they segregate the dogs based on their personalities, so
my submissive dog isn't dominated all day by dogs who like to
play a bit rougher than she likes. It is funny to see pictures
of my 68 pound dog surrounded by dogs less than half her size
but I know she prefers their kind of play.
Kathryn W.
12/08/2011
Description Of Work:
I take my dog here one day a week so she can have fun
and socialize.
Member Comments:
We adopted a dog from a rescue organization last April and one
of her issues was separation anxiety. I decided to look into
taking her to a "doggie day care" type of place so I could have
at least one day a week when I could do errands, etc. without
her having to be in her crate or me arriving and leaving several
times. Renee, the owner, is so nice, and took it nice and slow
introducing Mallory into the group. The first few times she
went she was in a small area with smaller dogs. After that went
well, she was able to join the "general population" in the
bigger area. We started out with one half day a week, but now
she goes the whole day. She has a great time and plays with the
other dogs. We also used them to board her when we went on a
short vacation and that went great too. Everyone here is
friendly and nice and seems to love dogs. It has turned out to
be a great decision to bring my dog here, and her separation
anxiety has improved a lot since we've gotten her as well.
Betsy W.
05/05/2011
Description Of Work:
I have used The Crate Escape since the end of 2005 as my doggy
day care facility. My dog is there Monday through Friday from
7am to 6pm. They have different payment plans but since I go
there every day during the week I take the cheapest one which is
$480 for 20 days. He has also stayed overnight there for a week
at a time when we have gone on vacation. The facility is
incredibly convenient for me since I take the train into Chicago
from the Route 59 train station each week day. The Crate Escape
is right across the street from the train station. When the
train is late on the way back home, I call them to let them know
and they have been very accommodating.
Member Comments:
We started bringing our dog to The Crate Escape right after we
brought him home -- at 4 months old. His first visit was a
trial run to see if he would fit in. They won't accept dogs
that cause fights, etc. He passed the "test" and he has been
going there ever since (about 5 years so far). They put each
dog in with a group of dogs that is appropriate for the dog's
personality. Of course this could change over time. When our
dog was a puppy he was with certain groups and as he grew up he
was able to get onto the "main" floor and hang out with other
groups of dogs. This was certainly the best thing we could have
done to socialize our puppy. I believe it has made a huge
difference in his disposition. The dogs play with each other all
day. They can play inside and when it is nice out they can play
in a fenced outside area (I think the fence is over 6 feet
tall). In the summer they put some kiddie pools out there and
our dog loves that. There are lots of very sturdy toys, tugs,
chews, etc for the dogs to play with. The dogs are always
supervised by the staff. If a dog "pees or poos" it is
immediately cleaned up. I feel the facility is very clean.
Overall the staff is amazing! They really look after the dogs.
Sometimes they might notice something about your dog and let you
know about it. For instance, I had a foster dog going there for
a while and one day he was limping a little bit. I thought he
could still go to daycare and they let him in when I brought him
in the morning. However, later it seemed like he was limping
more. They called me to ask permission to take him to the vet.
I said yes and they handled all of the logistics. After
treatment at the vet, he was much better. If you have any
special instructions for how they should take care of your dog,
I think they will gladly do it. When our dog was a puppy, he
was a poop eater. I wanted to make sure he did not eat poop. I
told them to really watch him for that and I think it worked.
After a while he lost interest in poop and now he doesn't eat it
any more. Also, when he was a puppy, I was concerned that he
would tire himself out too much. I had them make sure that he
was able to go to a quieter place during the day, for a while,
so he could take a nap. Our dog has stayed in the Overnight
Cabin several times -- for a week each time. During peak times
like Spring Break you need to get your reservation in early, but
other times it is easy to get in. It is good to have it
available because if you have an emergency and can't pick up
your dog from daycare, you can arrange for him to spend the
night.
Stephanie K.
10/27/2008
Description Of Work:
I take my dog twice a week for doggie day care at The Crate
Escape. They also offer overnight/vacation boarding.
Member Comments:
My dog cannot wait to get out of the car and into the play area
on the days when we go to The Crate Escape. It is her favorite
place in the world besides her own backyard. She loves all of
the people that work here and all of the other doggie friends
that she plays with all day. Because of The Crate Escape my dog
is well socialized with other dogs, and gets a lot of exercise
on days when I cannot be home with her.
REVIEWS FROM YELP
1/28/2016
This review has been a long time coming. My Great Pyrenees,
Henry, moved with us to California last November. Before then,
he spent many enjoyable days and nights at the Crate Escape.
Now, 10 months old, Henry is the best behaved Pyr I know because
of his early developmental socializing with his doggie pals at
the crate escape.
Thank you for all of your flexibility and kindheartedness to me
and my baby!
CC
11/5/2015
I just want to start off by saying- I will miss you guys so much
as I am moving away from Naperville! My dog, Wally- well he's
just going to be scarred for life for not being able to come to
The Crate Escape anymore!
I really can't say enough good things about this place, all the
staff members and Renee. True professionals and more
importantly, dog lovers. My dog Wally, who we lovingly call our
special needs child is demanding, overtly affectionate and
suffered from intense separation anxiety. We tried everything to
make him feel at ease in our home, but he just had way too much
energy and frustration when left alone. The Crate Escape was our
and his saving grace. The staff was so understanding and
affectionate towards him, even when we had some ahem "starting
troubles" as Wally didn't like being handled by strangers. They
were patient with him, gave him space, time and let him get used
to the environment at his own pace. Now Wally jumps with joy
when I say "Day Care" and goes at least 2-3 times a week. He is
so much more well behaved and his separation anxiety is under
control. We boarded Wally here numerous times too, and had
nothing but the best experience.
Logistically, this was very convenient as my husband and I both
commuted on the Metra and we could drop him/pick him up easily.
Renee was very understanding and let us come in a tad bit late
on some days when the Metra had ridiculous delays!
Also, thank you for not having breed restrictions (or "dog
racists" as I like to call it). Don't even think twice about
using The Crate Escape :)
AP
10/16/2015
Love The Crate Escape! I took my 60-pound mix, Stanley, here for
two years for weekly daycare and the occasional boarding before
we moved out of Chicago--I'll be measuring any other dog
daycares I go to against this one.
My dog has a lot of anxiety around new people, but he LOVES
everyone that works at the Crate Escape. Stan was always so
happy to go to daycare here, he'd practically pull me inside
every morning--it lifted a weight off my shoulders to see him so
obviously at home here.
The staff treat him like one of their own and are really good
about working around his behavioral quirks to minimize stress
for both him and myself. If there were ever any issues (throwing
up, his behavior was a little off that day, etc.) the staff
would tell me about their concerns in detail, and in general
they were very thorough and knowledgeable. They were also very
responsive to email and phone messages and flexible with
scheduling.
Don't hesitate to take your dog to the Crate Escape-my dog came
back socialized, tired, and HAPPY after each day of daycare or
boarding. I 100% trust them to take good care of my dog.
A plus: there are no breed restrictions and Crate Escape
frequently works with the no-kill shelter down the street,
A.D.O.P.T.!
JT
Again with the "giving this place six stars if I could"!!
We've had our dog coming to day care 3 days a week now for
almost a year. The staff here are just phenomenal! Everyone is
so friendly and I enjoy hearing about what my dog did that
particular day. They will always take a few minutes to chat with
you when picking up your dog (which I appreciate). Our dog is
happy to jump in the car and head to day care and is tired, but
happy when we pick her up in the evening. It is definitely worth
the money =)
KT
04/12/2015
Our Penny Labrador Puppy has been attending 3 times a week and
she never wants to go home! She is super excited when we pull up
to drop her off. As a pet owner it is the best feeling knowing
your dog is receiving the best! Boy does she sleep well when she
comes home.
Renee and her staff are the best. Right now with the Influenza
scare, they have taken very responsible actions to ensure the
health of our fur babies. This may be a business but you would
think its all family when you walk in the door. Thank you Crate
escape and Penny can't wait to return. (Neither can her owners)
Cathy T.
01/24/2015
We love the Crate Escape! We initially found them because we
were looking for an overnight kennel, but have since used the
daycare service occasionally, too. I was very nervous to leave
our dog Rocket when we went on our first vacation - she was a
rescue, and has some separation anxiety issues. Renee was great
about everything, texting me pictures of Rocket playing with
other dogs, and she even called me to let me know that Rocket
did have some anxiety issues, but not to worry - she had chewed
on her bed one of the nights, but the following night they gave
her a special bedtime treat (PB filled Kong) to help calm her
down which I thought was so nice. I love how every time I come
to pick Rocket up, I get a little report on how she did and who
she played with. I am happy that she is getting socialized with
the other dogs, and I also love that she is tuckered out after
every visit! Renee and her staff are so friendly and very good
with the pups. They've also been accommodating with me when I've
needed some different pickup times on Sundays, etc. Great place
and I would definitely recommend it if you need care for your
dog while you are away.
Julia W.
08/05/2014
Again with the "giving this place six stars if I could"!!
We've had our dog coming to day care 3 days a week now for
almost a year. The staff here are just phenomenal! Everyone is
so friendly and I enjoy hearing about what my dog did that
particular day. They will always take a few minutes to chat with
you when picking up your dog (which I appreciate). Our dog is
happy to jump in the car and head to day care and is tired, but
happy when we pick her up in the evening. It is definitely worth
the money =)
Katie T.
FROM
YELP
5.0 star rating
07/07/2013
I had to leave my little baby girl for a week at The Crate
Escape whilst I made a trip back to Singapore to get some
paperwork sorted at very short notice.
Though she had no experience with day care facilities, she was
able to adapt easily to the environment and the people there are
nothing less than stellar.
I could rest easy knowing that she was in safe hands and well
taken care off, and it allowed me the peace of mind to focus on
the elements that I needed to get done.
I would highly recommend The Crate Escape to those looking for a
place to house their loved ones, and to rest assured that the
team there are going to provide the best possible environment
for your loved ones.
I wouldn't hesitate to make use off their services, and a
special shout out to Renee (the owner) who provided me with
updates on how my little girl was doing, and also assisting me
in making arrangements for me to drop her off and pick her up
again.
Jegadisan S.
Naperville, IL
04/29/2014
Renee and her skilled team are TERRIFIC!!!!!!!!!!
The location in Naperville is almost as fantastic as their
services and expertise.
I have a barking/jumpy teenager rescue dog, who needs a little
extra attention. They lovingly work with her and tell me any
news or progress with our Summer.
The positive experiences are huge:
- tons of off-leash socialization
- Summer gets to learn from OTHER DOGS (very important)
- the skills and deep background of the team help me learn more
about our dog and how well she is doing
FORGET about these silly negative comments.
- ALL day care facilities have crates that dogs use in addition
to the open play space
- ALL facilities raise their voice on occasion to get the
attention of the dogs
- I appreciate Renee's upbeat energy and straight forward
approach and she has never, ever been rude (or even something
close) to me
THANK YOU CRATE ESCAPE for all you do for our Summer!
Laurie G.
04/14/2013
I have been bringing my (absolutely cherished) dog, Rufus,
here for boarding 2x a year for over four years. The owner,
Renee, is very dedicated to the well being of every dog
entrusted in her care. Rufus is always worried and can be shy
and scared at times. He always thrives at Crate Escape because
Renee and her staff make sure that he feels safe and loved. This
was most evident during his last stay. A few days in, he
developed a medical problem, and after keeping a close eye on
him, Renee determined that he should see a vet. This was all
very upsetting and stressful for me to be so far away when my
dog needed care. Through it all, Renee was in constant
communication with me and I knew without a doubt that I could
trust her to do what was best for Rufus. Renee made an
appointment with my own vet then loaded all 90 lbs of him in her
own car and took him to the appointment. She even sent me
pictures of him to make me feel better. This was all during a
very busy time at Crate Escape but, despite this, Renee took the
time to care for Rufus personally. Thankfully, it all turned out
to be neither serious nor contagious. I was, and will always be,
grateful of the dedication and truly exceptional care that Renee
and her staff have given Rufus over these years. Do not hesitate
to send your dog there. I can't imagine a better environment.
Nicole
S. Naperville (FROM
YELP)
02/03/2013
I have used The Crate Escape over the past two years and have
always had an excellent experience. My dog comes home from
"daycare" happy and tired. The staff is attentive and caring.
The owner, Renee, does an excellent job at personality testing
the dogs to make sure that the dogs are compatible in a group
setting. I highly recommend The Crate Escape and will continue
to use them in the future.
Wendy P. Naperville
(FROM
YELP)
9/8/2011
Copied from
Yelp
We have two dogs that go here every day Monday through
Friday during the day and they (the dogs) absolutely LOVE IT
(I'm sure the staff do too). The dogs are DRAGGING me to the
door every time we go. And each time Renee comes to the lobby,
the dogs get so excited and they are jumping all over her and
trying to lick her face! It warms my heart to know that there is
someone they love as much as me who is there for them when I
can't be. When we get up in the morning, I always talk to my
dogs (totally normal) and I always ask, "Are you ready to go to
doggy daycare??" And they know exactly what this means. They
usually get all worked up, start running around in circles and
take off running to the car. :o)
Recently, we made last minute plans to go out of town on a
holiday weekend. I called Crate Escape to ask if there were any
openings for boarding overnight the same night and, sadly, there
were none (I figured as much!). I knew Renee was so sad to tell
us the bad news. We really really wanted to travel, though, so I
chanced it and called a few other dog kennels (all based on Yelp
reviews/word of mouth). When I inquired as to how long the dogs
got to play each day at other boarding facilities, I was SHOCKED
to learn that typical playtime is 2 hours a day!!! So out of 24
hours in a day, the dogs got to run for less than 10% of the
day. Oh, but several of the kennels said they offered 45 minutes
of additional play time if I would PAY MORE ($15). And they also
offered grooming services and training if I wanted to pay for
that as well (the dog would be groomed when I picked them up). I
don't know about anyone else, but it felt more like a car wash
than a kennel. And I don't even pay a babysitter that much - $15
for 45 minutes?? No thanks!
The next day (Saturday) an opening did come up at Crate Escape
and Renee was so kind to call me (on her day off!). The first
thing I asked was "how long will they get to play each day?"
thinking maybe I misunderstood what boarding was like at Crate
Escape and Renee's answer was a MINIMUM of 6 hours! AND IT'S
PRACTICALLY THE SAME PRICE, PEOPLE!
Crate Escape is the BEST KEPT SECRET IN NAPERVILLE! If you love
your dog and you want the best for them, do yourself a favor and
take them to Crate Escape. You (and your dog) will be so glad
you did!
Also, just wanted to comment about the other reviewer seeing her
dog caged. . .this has NEVER happened to me in the 3+ years we
have been going. I have seen a dog caged maybe once or twice in
all the years I've gone. One time I did inquire as to why a dog
was caged (the cage is right near the door where the staff bring
animals out) and the staff member said they typically cage a dog
for a few minutes at the end of the night if they have to clean
up a mess or if they have multiple dogs they are trying to
checkout all at the same time. I personally don't like crates
and my dogs are rarely confined to small spaces
(car/cage/crate/bathroom) so this is a big deal to me. I want my
dogs to run free at all times and I know this happens 99.9% of
the time at Crate Escape. And I completely disagree with the "no
active dogs" comment. It's ridiculous. I have two dogs that are
EXTREMELY active. That's the reason they go everyday. If they
laid around, I would leave them at home. Do the dogs lay around
at daycare? Of course! Have you ever seen a dog play?? They play
actively for 30-45 minutes and then they have to rest. They are
pooped. And then they do it all over again! Unfortunately, I
know Crate Escape does have to sometimes turn dogs away and,
yes, I have met an owner who this happened to. That's got to be
hard for any dog owner to hear. But, I also know that I have NO
IDEA how our dogs act around other dogs - only around my family.
I'm thankful the Crate Escape does turn dogs away no matter how
hard it is. I know Renee has my dogs' best interests at heart.
Dan A. (from
Yelp)
07/04/2011
This place is amazing. They will never forgot your name (or
your dog's), and your dog will have a BLAST. Our dog whines
every time we pull into the parking lot and when one of the
employees come to take him back to play, our dog is so excited
to see the staff.
Dani J. (from
Yelp)
08/13/2011
My lab has been going there since 6 weeks old and now is 6
years. She goes 4-5 days a week. Renee and is my dog's "other"
mom. The staff are great (I think of them as an extended
family).
I board my lab when I am out of town, it's clean, safe and I
don't have to worry about my best friend while I am gone. I can
go and have no worries.
I know my dog is in a dog run at the end of the day as dogs are
coming and going. Otherwise she gets in a frenzy. But at the end
of the day she is exhausted from playing all day. I think it's a
good thing. It's NOT all day.
Check out the website.. Pools, toys etc.
The best thing is that it is clean, she has never picked up any
disease from other dogs. I would worry about that if it was an
inside outside day care center. Would be hard to keep all of
those nasty bugs that are in the dirt from passing from one dog
to another with so much traffic.
I would highly recommend the Crate Escape.
Mary P. Naperville (from
Yelp)
07/04/2009
(Copied from
filtered review at
Yelp)
This place is
amazing. They will
never forgot your
name (or your
dog's), and your dog
will have a BLAST.
Our dog whines every
time we pull into
the parking lot and
when one of the
employees come to
take him back to
play, our dog is so
excited to see the
staff.
Talk about a home
away from home!
Dani J. Naperville,
IL
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