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I have been bringing my (absolutely cherished) dog, Rufus,
here for boarding 2x a year for over four years. The owner,
Renee, is very dedicated to the well being of every dog
entrusted in her care. Rufus is always worried and can be shy
and scared at times. He always thrives at Crate Escape because
Renee and her staff make sure that he feels safe and loved. This
was most evident during his last stay. A few days in, he
developed a medical problem, and after keeping a close eye on
him, Renee determined that he should see a vet. This was all
very upsetting and stressful for me to be so far away when my
dog needed care. Through it all, Renee was in constant
communication with me and I knew without a doubt that I could
trust her to do what was best for Rufus. Renee made an
appointment with my own vet then loaded all 90 lbs of him in her
own car and took him to the appointment. She even sent me
pictures of him to make me feel better. This was all during a
very busy time at Crate Escape but, despite this, Renee took the
time to care for Rufus personally. Thankfully, it all turned out
to be neither serious nor contagious. I was, and will always be,
grateful of the dedication and truly exceptional care that Renee
and her staff have given Rufus over these years. Do not hesitate
to send your dog there. I can't imagine a better environment.
S. Naperville (FROM
the Crate Escape, Plainfield
We can't thank you enough for giving our Remy such awesome care
over this long Spring Break. The only reason we could really
relax is because we knew you all would look after him like he
was your own furry child.
I'm sure this week (12 days!) was a challenge at times but I can
see Remy had a blast with you. Enjoy some treats from the
Hawaiian Islands - - MAHALO!! Thank you so very much for
The S. Family
I have to tell you how ecstatic I am with Cam's play time
yesterday! He had absolutely no issues yesterday and he seems
great today. Your staff obviously knows what they're doing as
far as monitoring over-exertion and administering rest time.
Usually, when he plays too hard at the dog park, he's stiff and
whiny, but hasn't displayed any of that. In fact, he seemed
pretty invigorated yesterday- go figure- and a bit thinner!
Great! I'm glad the schedule works for you. I'm kind of an
organization junkie, so I'm happy you appreciate it. :)
Thanks again and we'll see you Monday!
I've been meaning to email you all week but time has just flown
by! I wanted to thank you and your staff for taking great care
of Elliott during his stay last week, especially with handling
the medications for his hot spot. He came home his usual happy,
well adjusted self so I know he had a good time while he was
there! Today we had a recheck visit at the vet and the hot spot
is healing up nicely. I am really hoping that this is the last
time we experience that sort of thing but I really appreciate
that you are able to manage these situations allowing us to keep
our travel plans in tact.
We will see you when we drop Elliott off again on the 20th!
... I love that you all have an understanding! He does that
at home too so I guess all that crate training has helped him to
deal with stressful situations successfully (who knew?!). But
most important is that all of you take the time to deal with his
quirks as I'm sure you do the same for all of your dogs there,
and that is the real gem of your service. See you later!
I have used The Crate Escape over the past two years and have
always had an excellent experience. My dog comes home from
"daycare" happy and tired. The staff is attentive and caring.
The owner, Renee, does an excellent job at personality testing
the dogs to make sure that the dogs are compatible in a group
setting. I highly recommend The Crate Escape and will continue
to use them in the future.
Wendy P. Naperville
Lori asked that I send an update on Abe after the move, so here
it is! , , ,
Thank you again for everything you all did for Abe. I give you
guys the credit for him accepting the move to Illinois. You
helped put my mind at ease and gave him lots of love that did
not go unnoticed!
definitely be bringing him there for any boarding we may have to
do in the future.
Kathleen, Kerry & Abe
Hi Renee, . . . I am so pleased with Crate Escape and I
think you run the business really well. We are lucky to have
Thanks for all you do,
08/27/2012 (Sent to The Crate Escape II)
What an amazing place!! my newly rescued pup Libby is having a
great time and comes home content and exhausted!! It feels good
to know that such wonderful people are giving my puppy such
blissful days! Glad we found you!!
Sandy & Libby
08/07/2012 (Sent to The Crate Escape II)
Scott & Renee....
Remy once again had the best play-day! He obviously loved the
new Plainfield facility because he's been asleep since we got
home. A very satisfied pooch! We'll be back next week for more
fun. Thank you for taking such good care of our pup!
08/06/2012 (Sent to The Crate Escape II)
I am so happy to discover The Crate Escape II. We were
personally welcomed by Scott and Renee. The facility is clean
and very spacious. The staff was friendly and attentive to
Bogart. Bogart had a blast with his day at camp. He was so tired
when I picked him up. I am happy to see his picture on your
website. I am so glad I took Bogart to be part of the opening
Renee, it was so wonderful to see you and Scott today. After we
left, we had to drop something off at my daughter's and there
was no jumping at greeting....as is always the case...she was so
laid back as though there was no greeting involved at all. Nice
to be tired. :)
It got me thinking that maybe I should try bringing her to you
again tomorrow if I could. She has her CGC test tomorrow night
which I was really not anticipating her being 100% ready for
because of her exuberance in the "meet and greet" and handling
sections of the test BUT if she is tired, it might help her to
be more relaxed for those. ??? Worth a try.
Could Grace come again tomorrow 9-12?
It's such a great feeling to have you and Scott back in our
After a not-so-pleasant experience at a daycare in the city, we
were anxious about the quality of care elsewhere, so a lot of
research went into our choice to bring our Lab here. We've had
consistently positive experiences at the Crate Escape, and I
always feel comfortable and relaxed knowing my dog is in good
The customer service and attention that goes into caring for the
dogs is truly unparalleled. Not only is there a thorough
half-day temperament evaluation process, but more importantly,
they have no reservations turning away dogs with behavioral
issues, which helps avoid the 'we'll take any dog' policy that
far too many daycares seem to resort to.
The owner, Renee, is very involved in the business, which I find
incredibly comforting, and the other staff members I've been in
contact with are friendly, informed and knowledgeable.
I also loved the fact that they quickly discovered our dog's
love for playing fetch - we hadn't told them of this previously,
so it was reassuring to know they spend individualized time
interacting with the dogs to learn their special quirks and
favorite activities. Our dog is out cold the entire ride home,
which confirms she's had a fun-filled day each time she comes to
We're new regulars at The Crate Escape and will certainly be
using them for boarding in the future, which also comes highly
recommended. So impressed!
Hi Crate Escape Family!
I just wanted to thank you for wearing Honey out, and putting a
smile on her face, even when she's sleeping! I had to send this
picture to you all because I'm sure you can't believe she ever
takes time to rest:) With the exception of eating and bathroom
breaks, this was how she came home and stayed for the rest of
the evening, so thank you again!
Amy and Jake
We had a great trip home. She's so good in the car. I'm sure
that Maxine is missing you and Jenkins also . . . thank
you again for taking such good care of my girl . . . I know
she's in the best hands being taken care of and receiving lots
of love when she's with you! Will keep in touch!!
Brenda & Maxie
Hello! I just wanted to say thank you for taking such good care
of Luke today! He was totally exhausted when he got home! He ate
and took a big nap;) He loved his day there! It's great to know
there's a place he can go that appreciates an energetic, loving
from my iPhone
so much for the excellent care that you and your staff have
given to Rufus this past week.
It makes me so happy to know that he is in such good hands. I
really don't know what I would do without you.
Thank you so much and I will see you tomorrow.
from my iPhone=
12/24/2011 by email
Renee, Laurie, Denise, Scott and the rest of the staff-
You have made our lives so much better in the two weeks that
Adin has been going to The Crate Escape.
He's getting all the puppy play he needs and as they say a tired
puppy is a happy puppy :))).
I knew this would be the case because Jake loved going everyday
to The Crate Escape until he was 2 years and this was evident
when he saw each and everyone of you for the first time in 2
years. He literally was talking and crying from joy and ran
right to the door he entered every day - that is a better
advertisement than any words I can say or write.
On Friday, it took less activity to keep him happy. He went to
Downtown Naperville for the first time. took a walk on the River
Walk and visited Eddie Bauer, Naperville Running and My Left
Foot. Needless to say he charmed many people.
See you on Tuesday.
We have two dogs that go here every day Monday through
Friday during the day and they (the dogs) absolutely LOVE IT
(I'm sure the staff do too). The dogs are DRAGGING me to the
door every time we go. And each time Renee comes to the lobby,
the dogs get so excited and they are jumping all over her and
trying to lick her face! It warms my heart to know that there is
someone they love as much as me who is there for them when I
can't be. When we get up in the morning, I always talk to my
dogs (totally normal) and I always ask, "Are you ready to go to
doggy daycare??" And they know exactly what this means. They
usually get all worked up, start running around in circles and
take off running to the car. :o)
Recently, we made last minute plans to go out of town on a
holiday weekend. I called Crate Escape to ask if there were any
openings for boarding overnight the same night and, sadly, there
were none (I figured as much!). I knew Renee was so sad to tell
us the bad news. We really really wanted to travel, though, so I
chanced it and called a few other dog kennels (all based on Yelp
reviews/word of mouth). When I inquired as to how long the dogs
got to play each day at other boarding facilities, I was SHOCKED
to learn that typical playtime is 2 hours a day!!! So out of 24
hours in a day, the dogs got to run for less than 10% of the
day. Oh, but several of the kennels said they offered 45 minutes
of additional play time if I would PAY MORE ($15). And they also
offered grooming services and training if I wanted to pay for
that as well (the dog would be groomed when I picked them up). I
don't know about anyone else, but it felt more like a car wash
than a kennel. And I don't even pay a babysitter that much - $15
for 45 minutes?? No thanks!
The next day (Saturday) an opening did come up at Crate Escape
and Renee was so kind to call me (on her day off!). The first
thing I asked was "how long will they get to play each day?"
thinking maybe I misunderstood what boarding was like at Crate
Escape and Renee's answer was a MINIMUM of 6 hours! AND IT'S
PRACTICALLY THE SAME PRICE, PEOPLE!
Crate Escape is the BEST KEPT SECRET IN NAPERVILLE! If you love
your dog and you want the best for them, do yourself a favor and
take them to Crate Escape. You (and your dog) will be so glad
Also, just wanted to comment about the other reviewer seeing her
dog caged. . .this has NEVER happened to me in the 3+ years we
have been going. I have seen a dog caged maybe once or twice in
all the years I've gone. One time I did inquire as to why a dog
was caged (the cage is right near the door where the staff bring
animals out) and the staff member said they typically cage a dog
for a few minutes at the end of the night if they have to clean
up a mess or if they have multiple dogs they are trying to
checkout all at the same time. I personally don't like crates
and my dogs are rarely confined to small spaces
(car/cage/crate/bathroom) so this is a big deal to me. I want my
dogs to run free at all times and I know this happens 99.9% of
the time at Crate Escape. And I completely disagree with the "no
active dogs" comment. It's ridiculous. I have two dogs that are
EXTREMELY active. That's the reason they go everyday. If they
laid around, I would leave them at home. Do the dogs lay around
at daycare? Of course! Have you ever seen a dog play?? They play
actively for 30-45 minutes and then they have to rest. They are
pooped. And then they do it all over again! Unfortunately, I
know Crate Escape does have to sometimes turn dogs away and,
yes, I have met an owner who this happened to. That's got to be
hard for any dog owner to hear. But, I also know that I have NO
IDEA how our dogs act around other dogs - only around my family.
I'm thankful the Crate Escape does turn dogs away no matter how
hard it is. I know Renee has my dogs' best interests at heart.
Dan A. (from
Dear Renee and Crate Escape Family,
My husband and I would just like to thank you so very very much
for taking such good care of our Honey. She absolutely loves
coming there, and we love knowing she's happy and well-cared for
with you guys. We love the pictures you post as well. It is so
great to see her in action! We are so thrilled that you are
willing to take all dogs based on their personalities and not
their breeds because she loves playing with all dogs and is
always so happy to go play with you all. Thank you for the peace
of mind and the great work!
Amy and Jake
My lab has been going there since 6 weeks old and now is 6
years. She goes 4-5 days a week. Renee and is my dog's "other"
mom. The staff are great (I think of them as an extended
I board my lab when I am out of town, it's clean, safe and I
don't have to worry about my best friend while I am gone. I can
go and have no worries.
I know my dog is in a dog run at the end of the day as dogs are
coming and going. Otherwise she gets in a frenzy. But at the end
of the day she is exhausted from playing all day. I think it's a
good thing. It's NOT all day.
Check out the website.. Pools, toys etc.
The best thing is that it is clean, she has never picked up any
disease from other dogs. I would worry about that if it was an
inside outside day care center. Would be hard to keep all of
those nasty bugs that are in the dirt from passing from one dog
to another with so much traffic.
I would highly recommend the Crate Escape.
Mary P. Naperville (from
[Your message is] such a relief and I am definitely so proud of
him!!! Yes, please feel free to text pics... would love to see
how he's doing : )
You are very wonderful to be so upbeat, positive and caring...
it makes a world of difference.
The pics are so precious---we love them!!! Barkley looks
like he had a blast.
Thanks again for taking great care of him; we'll definitely come
back as I'm sure Barkley would love to see his friends again.
Chat soon....Mel and Greg
Thanks for the meal information - very helpful! I can't tell you
how relieved I am to have found a place that feels more like a
second home for Elliott when we travel. We really think this is
the best thing for him and believe that he will grow to love
your facility. He must have worked hard today observing and
learning the ropes because he was asleep before we even left the
parking lot : ) I have him crated now for an afternoon nap to
I have visited 5 other boarding facilities and spoken by phone
to at least 4 additional places and I can tell you that no other
facility made me feel as comfortable as you. Perhaps when you
don't have kids your dog gets a bit more spoiled but this whole
process of socializing, training and being able to board Elliott
without fear has been rather important to me (can you tell I am
a little OCD?). Anyway, thank you for a great daycare day today!
We all appreciate it and look forward to our visit next week.
This place is amazing. They will never forgot your name (or
your dog's), and your dog will have a BLAST. Our dog whines
every time we pull into the parking lot and when one of the
employees come to take him back to play, our dog is so excited
to see the staff.
Dani J. (from
Talk about a home away from home!
What else can I say . . . you are just awesome! Thank you for
Thanks Dear Renee,
I want to thank you so much for all the TLC and special
attention given to Katie and her meds and eye drops when she was
there last week. You don’t know what great peace of mind it gave
me to know she was in your loving care. Thank you and all your
staff so much!
at The Crate Escape,
I just want to thank everyone who took care of and played with
Ruby over the years. As a puppy she was shy and insecure but
thanks to the people who spent time with her she became a
confident girl who was able to enjoy the company of other dogs.
I will be forever grateful.
(See Ruby at Friends Who've
May 10, 2011
Crate Escape is amazing! Having recently moved to the suburbs,
yet still working in the city, finding a quality establishment
to watch and care for our puppy while we were gone (11+ hrs a
day) was very important to my husband and I.
Ever since we started taking our puppy there, each morning we
find our puppy waiting by the door, eager to be taken to the
Crate Escape where she is greeted by friendly and caring staff
in addition to her many dog friends that can't wait to play
with. I don't have to be there all day to know how much fun our
puppy is having...the staff are happy to tell you about her day,
you can see pictures of the dogs playing on the website and best
of all our puppy is exhausted at days end from all the activity!
As I think about the staff, there have been several instances
where they have gone above and beyond to ensure the health and
safety of our active puppy. They keep a watchful eye on all the
dogs. In my case, they shared with me the puppy teeth that fell
out, notified me when her stool is very loose (possibly
indicating a sickness), and took our puppy to the vet on our
behalf when we couldn't leave work and get back to the suburbs
in time. Just today, I dropped our puppy off letting them know
she has been scratching a lot the night before and they called
me at work to let me know that she was having an allergic
reaction to something (they observed swelling and redness on her
belly) and that they were going to take her to the vet since
they knew I had a busy work day and that my husband was out of
town, therefore, unable to make the trip back to the suburbs in
time to give our dog the medical treatment she required.
All of this, and much, much more makes me a happy and loyal
customer. I couldn't ask for a better place to send my dog. Each
day I know she is in good, loving hands. Thank you Crate Escape
for all that you do!
Barb O. Naperville, IL (copied from Yelp review)
April 26, 2011
It was great to meet you today. Thanks for taking the time to
talk to me without me having an appointment. I was impressed
with what I saw of your facility and some of the things you said
about getting my puppy started in daycare right away.
Looking forward to seeing you again with my little man,
I have been coming to Crate Escape since it was opened - over 5 years. The
owners have been trained in emergency first-aid for dogs. They
are great dog lovers. As operators their responsibility is to
the safety of all dogs that come to the center. If they feel a
dog is tired or becoming aggressive or overly excited and needs
to be isolated from the population - they will put the dog in a
separate pen - not a cage. This protects all dogs. If you are
looking for a place that you know your dog will be well cared
for and protected - I cannot recommend Crate Escape enough.
Elizabeth C. Aurora, IL
(copied from Yelp review)
October, 2010 to April, 2011
To the Best of the Best, Thank you for making my days so
Thanks for everything you do for us!
-Tito, Cheryl and Rich
Thanks for everything you do for Wrigley. She loves it here!
-Glenn, Kathy and Wrigley
To the Staff of The Crate Escape, thank you to all of you for
the wonderful care you provide for the “kids.” To all my friends
and play mates, I Wuf You!
Thanks for taking such good care of Airlie for us. It’s
comforting to know he’s loved as much there as at home.
-Christopher, Christine, Jacquelyn, Chloe, and Airlie too!
Thanks for taking such good care of my Blue when he’s with you
Thanks for taking care of our little boy (and we really think he
likes you better than us)!
-Betsy and Pete
Thank you for making Reggie bright and gay week after week!
-Sincerely, Reggie and Family
I just wanted to say thank you for taking such good care of me
I am so grateful that The Crate Escape takes such excellent care
of Reggie. Not sure what we would do without you.
Please extend to your wonderful staff our thanks.
Before Joie was five-months old, I knew I would have to find
something for him to do during the winter months. This time the
internet facilitated the biggest and best rescue operation of
all, when I found www.thecrateescape.com. Blessed with three
"rescues" and now, with three Schnoodles, I think it was part of
a plan. My pups have the best care available anywhere. They
truly are lucky pups, and I am a most fortunate and grateful dog
Thank you for maintaining such high standards of care for all of
the dogs you serve. I can go to work and never have to worry
about their wellbeing. Our home life has a healthy balance
because they have The Crate Escape, with its many opportunities
for healthy play and socialization.
Bev, Joie, Jamie, and Grace
Thank you for all your hard work this year and for always
having an open spot for me!
Love, Pearl (and Janet and Vijay)
Thank you so much for taking Reggie in at the last minute last
week. I know he thinks it is an adventure, but I’m just glad he
is safe, warm and in good hands. You are his second family!
Thanks for having such a wonderful place to bring Jake.
Love, Candus, Nick, Sam and Jake
Thanks for caring for me when my mom and dad need you.
Thank you for taking such great care of Eli. You guys are the
Sincerely, Terri and Ralph
Thank you for your wonderful care! We really appreciate
everything you have done for us!
Love, Kallie, Zoe, Debbie and Doug
Trek wants to say thanks for the cute female dogs (he doesn’t
like to use the “B” word.)
Pete and Betsy
Greetings! I hope this letter finds you well. Honey had surgery
in July and is doing well…I thank you for bringing up Honey so
well. She is so sweet and misses her daycare friends!
Just to say we thank you all for your TLC and all the fun times
this past year. You’re all the greatest!!!
Margaret, Walter, Katie and Yvette!
Thanks for being such special people in Payton’s life!
Love, Jim, Jan, Payton and Family
Thank you so much for taking such good care of Owen, especially
during my move-out. Although I have taken him to other places
since we left the area, none have come close to matching the
loving care you gave Owen and the rest of the dogs there. We
really miss you!
Renee and Leigh:
wanted to send you both a note and a big THANK YOU for
taking Buddy last week on short notice (basically no
notice). I appreciate you taking care of Buddy even though
you didn’t know how long you would be doing it. The fact
that I didn’t have to worry about Buddy and who would feed
him, play with him and take care of him was one less stress
I had to endure. Buddy is very lucky to have such great
people like you two and the staff at The Crate Escape to
take care of him. Buddy isn’t the only one who has made
friends at The Crate Escape. Thank you again for everything.
Connie (and Buddy)
Dear Renee, Leigh, and all our Friends at The Crate Escape,
We are so blessed and thankful to have you in our lives! Thank
you so much for your referrals and your faithfulness, loyalty
and support of our little business! Wishing you all a warm and
Carolyn and Happy Paws
November 17, 2008
First of all HAPPY 5TH ANNIVERSARY. I also wanted to email you the
letter I left with Jake's gift this morning thanking you and your staff
for a wonderful 1st year at the Crate Escape. This way it can be shared
with a larger audience:)).
to you as you celebrate the fifth anniversary of The (Great) Crate
Escape! We are so fortunate to have you in the community as
providers of a healthy, playful environment for our canine family
members. Thank you for the fine care and attention you give to my
puppies. They certainly love to go to “school” with you.
Bev, Joie, and Jamieson
I can't believe I've been going to the Crate Escape for a year. They say
time flies when you're having fun and I'm sure having loads of fun here
playing every day of the week. I have made many friends and some of us
even take agility lessons on weekends.
And I'm not just a playboy (ha, ha). I became AKC CGC Certified 4 days
after I turned 1 year old in July, 2008 and I'm working with my personal
trainer to get my mom prepared to get our TDI (Therapy Dog
International) Certification sometime this winter.
A special anniversary deserves a special gift so I am presenting you
with my very first painting that I have titled - "Love at the Crate
July 8, 2008
Today I am 1 year old and I want to thank you for helping
me become the person, uhm, Golden I am. Both of you (and Scott) and
your staff have provided me with love and nurturing beyond
compare. Where else could I have learned to play so well and be so
socially correct. Everywhere I go (including downtown Naperville
stores) people are impressed with my skills and calmness - heck they
compare me to their Goldens (and other breeds) who are much older.
While watching CNN one day I realized that Trouble (Leona Helmsley's
dog) would give up some of her millions of dollars (I'm not sure what
that is but it is a lot of something) just to be here with all of us
every day. I know I would give up some of my millions of something if I
Thank you for making the Crate Escape my home away from home.
Jake (as told to Mommy Rhonda)
PS For my birthday I have asked my Mommy to buy everyone breakfast and
Thank you for taking such good care of Libby for the past year. We feel
so fortunate to have found The Crate Escape. Libby loves it here and so
do we! We don't worry about her when she is here, whether it is for the
day or the week, because we know that The Crate Escape is a safe, loving
We consider the two of you to be the real blessing. Your smiles brighten
our day and your genuine love of dogs warms our hearts. Your staff is
wonderful, too! Libby is always greeted with enthusiasm and treated with
respect. It's good to know that our "baby" is being taken care of by
such an amazing group of people.
The Crate Escape is your business, but it is clear that dogs are your
passion. Thank you for sharing that passion with us. We look forward to
many more years of doggie fun at The Crate Escape.
Merry Christmas and Happy New Year! Debbie B. & Joe P.
October 16, 2007
We cannot tell you how much we love you and the staff at The
Crate Escape. Your love of dogs, and animals, is amazing and we
absolutely trust you without hesitation with the care of our two
most cherished possessions. Leigh and Renee, you are two of the
most generous, kindhearted and caring people we know.
We could not have made it through last year without your
kindness and good wishes. Igloo and Tundra absolutely love going
to doggie daycare and know when it's Wednesday. They are up at
the crack of dawn, waking us up and standing by the door to the
garage ready to go. By the time I pick them up they are
exhausted from their day of play.
I tell everyone I know about your facility and can't recommend
you enough. We can't tell you enough how much we appreciate
everything you do and thank you for having the premier dog care
facility in the western suburbs.
No one comes close to your commitment to your clients and their
pets, your absolute professionalism, sense of humor, and love of
what you do. Thank you!!!
Alice and Marc
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