Our intake involves the completion of an enrollment form, signing our legal agreement, and providing proof of vaccinations. This can be completed in paper format and dropped off during your first visit, or completed within our online portal!

The Crate Escape's address is: 500 Industrial Drive Suite 559 Naperville, IL 60563 We are adjacent to the Route 59 Metra Station, near the A.D.O.P.T. Animal Shelter.

Dog daycare has proven to be a natural, healthy, and overwhelmingly positive outlet for a dog’s energy and playful spirit! At The Crate Escape, we are lucky enough to have over 4,500 square feet of play space broken down into multiple separated areas. Our Meet and Greet gives us the opportunity to get to know your dog and decide which area they will be most comfortable in! We also keep an eye out for any older dogs having trouble adjusting to the active environment or anxious dogs who are feeling overwhelmed. The Crate Escape's full day assessment allows us to ensure the comfort and safety of all our attendees!

Yes! In order to ensure everyone's safety, we require that all dogs be current on their Bordetella, distemper, and rabies vaccinations. Furthermore, we require proof of a negative fecal sample within the last year. We get it, keeping these records updated with us is annoying, but keeping all our guests perfectly safe is our number one priority. Vaccination records can be updated via our customer portal or handed over in person. Our system can automatically request updated records as vaccinations expire from clients who have signed up, so there are no surprises during drop off!

Yes! We have 700 square feet of fenced in outdoor space that we love to watch our pups play around in when the weather permits. Yay for vitamin D.

Yes, dogs over 7 months of age must be spayed or neutered.

Absolutely, safety is our number one priority. The Crate Escape has been serving the Naperville community for over 20 years, and is inspected and licensed by the Illinois Department of Agriculture. We have comprehensive in-house training for all team members, and utilize emergency veterinary services from the Naperville Animal Hospital.

We utilize our separated play areas to create a mixture of the most compatible pups. During our Meet and Greet, we will determine which dogs are most compatible with your dog. We then save that information into your dog's profile making sure they have the best day possible every visit.

The Crate Escape is equipped with a twenty four hour video surveillance system and professionally monitored security and fire alarm systems. Our video surveillance is viewable only by The Crate Escape staff. We don't stream video to the public, sorry!

Great question, and I wish we knew the answer! It would probably take a therapy session to start flushing it out, but in the meantime, if you've got a great dog pun that we can use, let us know and we may hook you up with a daycare discount!

Heck no! You paid for them, we want you to use them. Some of our packages have expected timing components (example: four days total at once a week for the next month); however, we know life happens! If you're cool, we're cool!

No! Stop on by! Reserving your spot for daycare is always appreciated, but not necessary.

Yes! Our Meet and Greet ensures the comfort and safety of all our attendees and is required prior to daycare. Furthermore, we will determine which dogs are most compatible with your dog. We then save that information into your dog's profile making sure they have the best day possible every visit.

Not at all. We only ask that your dog is on a 4 to 6 foot non-retractable leash during drop off. Feedings are not provided during daycare, and as such, we recommend you give your dog a large breakfast before their day out.

Daycare drop off is 7:00am to 9:30am. Daycare pick up is 4:30pm to 6:00pm.

Yes! Please let us know so we can have your suite ready for you. Reservations can be made via our customer portal, or via good old fashion email or phone call. Bark at us at: welovedogs@thecrateescape.com or by calling 630-579-1220.

Yes! Our Meet and Greet ensures the comfort and safety of all our attendees and is required prior to an overnight stay.

Check in: Boarding check ins on weekdays is between 7:00am and 9:30 am. Check-ins on Saturday and Sunday are at 8am. Check out: Boarding check outs on weekdays are between 7:00am and 9:30am. Regular daycare rates apply after 9:30am, extending checkout time to between 4:30pm and 6:00pm. Check-outs on Saturday and Sunday are 8am or 6pm. Regular daycare rates apply after 8am, extending checkout time to between 6:00pm.

All overnight guests must bring their own food. This avoids stomach upset and maintains the dog’s normal routine. Please bring enough food for the entire stay clearly labeled with the dog’s name and feeding instructions. Feed instructions can be uploaded to our customer portal!

Oral medications will be administered free of charge if they are provided in the original container with dosing instructions from the veterinarian.

Guests may bring favorite toys and a blanket to keep in their suite as long as there is no choking hazard. Please, no squeakies or rawhide.

Our suites are 3 feet by 5 feet (or larger) allowing for total postural movement, all while being immaculately clean. The suite area has complete climate control and ventilation for our guests’ comfort. Our accommodations allow for families with multiple dogs to stay together. We are happy to offer soothing music specifically designed for resting canines.